Thank you for your interest in the products and services of NetZero. This Limited Warranty applies to physical goods, and only for physical goods, purchased from NetZero (the “Physical Goods”).
What does this limited warranty cover? This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, NetZero will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems? NetZero offers depot service to repair the Product at no charge other than shipping, using new or refurbished replacement parts.
How long does the coverage last? The Warranty Period for Physical Goods purchased from NetZero is 1 year from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 1 year from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover? This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship, and does not cover shipping costs.
What do you have to do? To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. To be eligible for a return, your Physical Goods must be in the same condition that you received it with the original or other suitable packaging along with the receipt or proof of purchase.
Jim Ray, President
NetZero // Urban Agriculture – Grow Love. Feed. Every. Body.
Customer must have 3/4″ wrench to assemble kit, and provide electricity with GFCI, uninterruptible power supply for the controller or manually turn on the controller upon power failure, hardware to mount rack to wall or other suitable structure, HVAC to control ambient temperature and humidity, mobile device with Jinvoo app, free Jinvoo account for Smart Power Strip, internet service with WiFi 2.4 GHz, water, seeds, media, filter for water, pH kit, electrical conductivity meter to measure nutrients, salts, and impurities, temperature sensor, humidity sensor, and method using 10″x20″ plastic trays, 15″x30″ floating trays, ceramic pebbles with rockwool plugs, coco mat, soil in fabric pots, or other media. The minimum depth for the hydroponic solution is 0.5″ across the entire grow pan for proper heat transfer from the LEDs if using ebb/flow method with pump cycling on and off according to your settings on the timer in the controller unless hydroponic solution is continuously flowing with the thin film nutrient method. Warning – the temperature at the LED surface is extremely hot. Do not touch the LED when it is on, or let anything touch it. Keep the LED out of the reach of children. Although the LEDs should last 10 years, the LEDs will burn out if the hydroponic solution that also serves as the coolant completely evaporates from the grow pans with LEDs. The customer is responsible for all LED replacements.